Frequently Asked Questions
Answers to the questions our front desk hears most often, before and during a stay.
What time is check-in and check-out?
Check-in begins at 4:00 PM and check-out is by 11:00 AM. Early check-in and late check-out can often be arranged based on availability — ask at the time of booking or call the front desk the morning of your arrival.
Is parking included?
Self-parking is complimentary for overnight guests. Valet parking is available at the main entrance for a nightly fee, and day visitors to the casino floor or dining rooms receive validated self-parking.
Do I need to be 21 to visit the resort?
No. Grand Palms is a full family resort — the pool deck, dining rooms, spa, and guest rooms welcome guests of all ages. Only the casino gaming floor itself is restricted to guests 21 and older, as required under Mississippi gaming law.
Is the pool open year-round?
The outdoor resort pool and cabana terrace are heated and open seasonally, typically March through October. An indoor pool and hot tub in the spa wing are available to hotel guests year-round.
Do you offer resort packages that combine rooms with other amenities?
Yes. We publish a rotating set of packages that bundle a room with spa credit, dining, or a gaming floor match-play offer. Current packages are listed on our packages page.
Are pets allowed?
We're able to accommodate pets in a limited number of designated rooms for an additional cleaning fee. Please call the reservations line in advance, since pet-friendly rooms are limited and book quickly.
Is the resort wheelchair accessible?
Yes. Grand Palms offers accessible guest rooms, ramp and elevator access throughout the property, accessible parking near the main entrance, and pool lift access on the pool deck.
Do you require a reservation for the dining rooms?
Harbor & Barrel Steakhouse recommends reservations, especially Friday and Saturday evenings. The Tidewater seafood house, Sundeck Bites, and Palm Sky Lounge accept walk-ins, though weekend evenings can still involve a short wait.
Can you host weddings or large group events?
Yes. Our event team handles everything from a 20-person rehearsal dinner in a private dining room to a 300-guest ballroom wedding. See our event venues page for capacities and details.
How far is the resort from the Gulfport-Biloxi airport?
Grand Palms is roughly a 15-minute drive from the Gulfport-Biloxi International Airport, and about a 75-minute drive from Louis Armstrong New Orleans International Airport.
Still Have a Question?
Reach out directly and our front desk team will get back to you within one business day.